Table of contents:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – The price

Article 8 – Compliance and additional warranty

Article 9 – Delivery and execution

Article 10 – Complaints procedure

Article 11 – Disputes

Article 1 – Definitions

In these conditions the following definitions apply:

1. Additional agreement : an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
2. Reflection period : the period within which the consumer can exercise his right of withdrawal;
3. Consumer : the natural person who does not act for purposes related to his trade, business, craft or profession;
4. Day : calendar day;
5. Digital content : data produced and delivered in digital form;
6. Duration agreement : an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
7. Durable data carrier : any tool - including e-mail - that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation or use for a period tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal : the consumer's option to cancel the distance contract within the cooling-off period;
9. Entrepreneur : the natural or legal person who offers products, (access to) digital content and/or services remotely to consumers;
10. Distance contract : an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products, digital content and/or services, in which exclusive or joint use is made of up to and including the conclusion of the agreement. uses one or more techniques for remote communication;
11. Model withdrawal form : the European model withdrawal form included in Appendix I of these conditions. Appendix I does not have to be made available if the consumer has no right of withdrawal with regard to his order;
12. Distance communication technology : means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.

Article 2 – Identity of the entrepreneur

A'lure Scents
Prins Mauritsstraat 86
3331 XW Zwijndrecht
E-mail: info@alurescents.nl
Chamber of Commerce number: 72133368
VAT identification number: NL001735288B63

Article 3 – Applicability

1. These general terms and conditions apply to every offer from A'lure Scents and to every distance contract concluded between A'lure Scents and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and in the event of conflicting terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him. .

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer is without obligation. A'lure Scents is entitled to make changes to prices and products without notice.
3. The offer contains the most complete and accurate description possible of the products offered, in terms of colour, pattern and size. Because it is a handmade product, a delivered product may differ slightly. Obvious mistakes or errors in the offer do not bind A'lure Scents .
4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.
6. If the order is received damaged or incomplete, the customer must report this to the supplier that same day.
7. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer.

Article 5 – The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set.
2. If the consumer has accepted the offer electronically, A'lure Scents will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by A'lure Scents , the consumer can terminate the agreement.
3. If the agreement is concluded electronically, A'lure Scents will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, A'lure Woonartikelen will take appropriate security measures.
4. A'lure Scents can, within legal frameworks, inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, A'lure Scents has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. A'lure Scents will send the following information to the consumer at the latest upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
   a. the visiting address of the A'lure Scents branch where the consumer can go with complaints;
   b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   c. the information about warranties and existing after-sales service

Article 6 – Right of withdrawal and dissolution

1. The consumer has the right to withdraw from the agreement (the purchase) within 14 days of receipt without giving any reason.
2. Returns will only be accepted by A'lure Scents if prior notice has been received. The consumer returns as quickly as possible, but within 14 days from the day following the notification referred to in paragraph 1. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
3. The costs for return shipment are borne by the consumer.
4. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
   a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, received the last product. A'lure Scents may, provided it has clearly informed the consumer of this prior to the ordering process, refuse an order for multiple products with different delivery times.
   b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
   c. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, received the first product.
5. The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
6. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.
7. The consumer is only liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.
8. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the time of concluding the agreement.
9. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
10. In the event of dissolution in accordance with paragraph 1 of this article, A'lure Scents will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after receipt of the returned product.
11. A'lure Scents can exclude the consumer's right of withdrawal for products as described in paragraph 13. The exclusion of the right of withdrawal only applies if A'lure Scents has clearly stated this in the offer, at least in time before concluding the agreement.
12. Exclusion of the right of withdrawal is possible for all products created by A'lure Scents in accordance with the consumer's choices in color and size (customization).

Article 7 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. The prices stated in the offer of products or services include VAT.
3. All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, A'lure Scents is not obliged to deliver the product at the incorrect price.
4. Discount codes do not apply to already discounted items.

Article 8 – Compliance with agreement and additional warranty

1. Unless expressly agreed in writing, A'lure Scents does not provide a warranty on the delivered products.
2. If a specific warranty has been provided, it will lapse if products to which the warranty applies are not or are not used in accordance with their intended purpose or improperly, instructions for use have not been observed, improper repairs have been carried out or changes have been made.
3. The consumer who wishes to rely on any guarantee agreed in writing must inform A'lure Scents of this in writing. After the consumer has submitted the complaint, the product must be left in its unchanged state until A'lure Scents has investigated the complaints.
4. The consumer must inspect the products delivered by A'lure Scents upon delivery. The consumer is deemed to have received the delivered product as agreed and in good condition, unless he notifies A'lure Scents in writing on the day of delivery.

Article 9 – Delivery and execution

1. A'lure Scents will exercise the utmost care when receiving and executing orders for products.
2. The place of delivery is the address that the consumer has provided to A'lure Scents .
3. Taking into account what is stated in Article 4 of these general terms and conditions, A'lure Scents will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs.
4. If delivery of an ordered product is impossible, A'lure Scents will make every effort to offer a replacement item.
5. All delivery times are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a term does not entitle the consumer to compensation.
6. Orders that are lost during shipping through no fault of A'lure Scents will not be replaced or financially reimbursed. This measure does not apply if the loss is demonstrably due to negligence on the part of A'lure Scents .
7. If A'lure Scents receives the shipment back because the consumer has not entered the shipping details correctly, A'lure Scents is not responsible for this. If the consumer still wishes to receive the product, he must pay the shipping costs again as well as the purchase price of the product - if applicable.

Article 10 – Complaints procedure

1. Complaints about the execution of the agreement must be submitted fully and clearly described to A'lure Scents within 7 days after the consumer has discovered the defects.
2. Complaints submitted to A'lure Scents will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, A'lure Woonaccessories will respond within 14 days with an acknowledgment of receipt and an indication when the consumer can expect a more detailed answer.
3. The consumer must give A'lure Scents at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement procedure.

Article 11 – Disputes

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.